How do I Track My Order? Tracking will be sent to you after your purchase via Email. We also have our tracking page at the bottom if you already have your tracking number!

Can I cancel my order? Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible.

Do you offer installation services for equipment purchases? We do not offer any installation services for equipment purchased through our site.

How can I check the status of my order? There will be an email sent to you, in which you can go back and forth and see the progress. Or you can reach out to us and we can provide the details.

How long will it take for my order to arrive? In stock items usually ship within 1-2 business days and usually arrive at your home within 3-5 business days after that. Due to current circumstances, large items can take 2-4 weeks or 6-12 weeks to ship.

I received an item that is different from what I ordered. What should I do? If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Service team at We will work to get the package re-shipped and to get the correct item. We will require a picture of the incorrect product you received.

Do you share any of my personal information with outside companies? We use third-party providers to ship orders and to process credit card transactions. We only provide these companies the appropriate and necessary information. They do not store or share this information in any way.

Is there a warranty available for the items I’m purchasing? For most of our products, there is some sort of warranty. If it isn't clearly provided on the product page, please reach back out to us so we can clarify the warranty. If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.

Can I pick up my order? All orders placed through Outdoor Living King will be shipped to their destination via a commercial carrier usually.

What is a freight forwarder? A freight forwarder combines shipments for individuals or companies into truckload lots to transport to your final destination/country. We can ship to U.S.-based freight forwarders for customers wishing to export their items; however, the customer would be responsible for contacting the freight forwarder to set up an account before placing an order. Freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges. If your order is being shipped to a U.S.-based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. Outdoor Living King will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.

Do you ship directly from the manufacturer? Yes! All products found on our site ship directly from our manufacturer’s warehouse to our customers' preferred locations.

Why Choose Outdoor Living King?

  • Fast and Free Shipping: Benefit from free shipping on select items. Reach out to us to find out which products qualify.
  • Authorized Dealers: Shop with the assurance that every product comes from a trusted brand.
  • Outstanding Customer Service: Our team is always ready to help, be it through chat, email, or a phone call.
  • Price Match Guarantee: Found the same product cheaper elsewhere? We'll match the price, ensuring you always get the best deal.
  • Stay Updated: Join our email newsletter for exclusive offers and sales updates.
  • Safe & Secure Shopping: With SSL 256-bit encryption and PCI DSS compliance, your purchases are always safe and secure.

Thank you for choosing Outdoor Living King, where outdoor adventures begin!